Refund Policy
Cancellations and Refunds.
Cancellation penalties vary depending on travel dates, and the components of the package. During select holidays and peak travel periods, (including, but not limited to: Christmas/New Year's, winter school break, Easter, etc.) cancellation penalties may be higher and subject to the hotel fees. Please note: Superdeals is typically 100% non-refundable unless covered by trip cancellation insurance.
Cancellation requests can only be processed after receiving authorization from the cardholder(s) on the reservation.
Refunds
All requests for refunds after travel date must be made within 3 days after the travel date of the travel. All appropriate receipts and documentation must accompany the refund request. No refund will be made for features the Participant opts not to use.
Refund requests may be issued either in the form of a future travel credit or in the original form of payment depending on reservation terms. Refunds made will never exceed the amount originally paid on each form of payment. Cashback Refunds must always be issued to the original form of payment. A check may be issued via mail by the supplier only if the refund attempt is rejected by the cardholder's bank or card company.
Unless another person purchased the insurance with the reservation and was clearly labeled as such in the display at the time of booking, Superdeals room types and vacation packages are 100% non-refundable. Any modifications or cancellations to these reservations will incur a full penalty, and the cardholder won't receive a refund unless Travel Protection been purchased.
The hotel issuing the future travel credit, therefore it must be used toward a new reservation using the hotel as the initial reservation. Customers will get information on how to redeem the travel credit with an agent at the time of travel credit issue (credit cannot be applied to a booking made online). Food cannot be purchased using travel credit. Usually a hotel stay is required in order to use credit. On request, some exceptions might be allowed; for further information, speak with the hotel manager.
