Frequently Asked Questions

For domestic travel, plan to arrive at the airport a minimum of 2 hours in advance of departure.

For international travel, plan to arrive at the airport a minimum of 3 hours in advance of departure, unless your carrier advises otherwise.

Airline tickets cannot be transferred to another individual. The name on the ticket must match the government-issued photo ID being presented at check-in. If the tickets were purchased within the past 24 hours, you may have the option to cancel and rebook. Cancellation rules vary by airline and type of fare purchased.

If cancellation is permitted, it may be done online using the Cancel Reservation option on your itinerary or by calling us. You can find your itinerary by going to My Profile

Once the cancellation is processed, you can make a new booking. Making a new booking is usually a far less costly alternative to the airline fees associated with correcting the name on a ticket but must be done within 24 hours of purchase.

After the 24-hour period, the payment is submitted to the airline and their name correction policies (including fees) take effect. Priceline has no control over the airline’s name correction policies or fees. Even if it’s been more than 24-hours since you’ve made your purchase, there are some scenarios noted below where you may be able to travel without correcting the name.

In the scenarios below, domestic travel is defined as travel within the U.S. and U.S. territories and international travel is defined as travel between two or more countries.

I used my maiden name instead of my married name:

• Domestic travel: You may be able to present a valid government-issued ID and marriage certificate to pass through security. This policy depends on the airline and the airport security at time of check-in. Please contact your airline and the Transportation Safety Administration to confirm.
• International travel: The name on the ticket must match the name on the passport.

I misspelled my name by two letters or less:

• Domestic travel: Most airlines and the TSA will allow you to board/pass through security. This policy depends on the airline and the airport security at time of check-in. Please contact your airline and the Transportation Safety Administration to confirm.
• International travel: The name on the ticket must match the name on the passport.

I forgot to add suffix or middle name:

• Domestic travel: Omitting this information should not impact your ability to pass through security. Please contact your airline and the Transportation Safety Administration to confirm.
• International travel: The name on the ticket must match the name on the passport.

Hyphenated name merged into single name:

• Domestic and international travel: Airline booking systems automatically remove hyphens and combine the name. This is not a problem on either domestic or international tickets. For all other name issues, contact us and we'll be happy to contact your ticketed airline to inquire about a name correction (when allowed, fees will apply!).

Identification and documentation requirements:

If you are unsure of your travel requirements, please contact the embassy or consulate of the countries you are entering or passing through to make sure you meet all travel requirements.

• Identification and documentation requirements are determined by your citizenship and the countries you will be traveling to, through or from.

• Travelers who are unable to provide required documentation may be denied entry

• You’re responsible to make sure you have the correct documents to enter and pass through any countries during your trip and make your way back home

• Everyone travelling, regardless of age, needs their own set of travel documents

Domestic travel within the U.S. and U.S. territories:

• U.S. citizens: Travellers 18 years of age and over, flying within the U.S., will need a government issued photo ID. The name on the ticket should match the name on the ID. Citizens under the age of 18 do not require identification.

• Non-US citizens: (all ages) traveling within the U.S. are required to carry a passport, permanent resident card and/or other U.S. government issued ID.

Domestic travel outside the U.S.:

• Documentation requirements vary by country.

• Please check with the local government for documents required for domestic travel.

International travel for adults and children:

• Always use the information exactly as it appears on your passport when booking travel and completing documents.

• Some countries require proof of return or onward travel, a visiting address and sufficient funds for your stay.

• All international travellers will require a valid passport

• Some countries have additional entry/transit restrictions for passports with specific validity periods, number of free pages or countries previously visited.

• Some countries do not allow entry (or to travel through) if the visitors is a citizen of a certain country.

• Please contact the embassy or consulate of the countries you are entering or passing through to make sure you meet all travel requirements.

Other required documents:

• In addition to a passport, the countries you are travelling to (or transiting through) may require additional documentation such as entry, exit or transit visas or other notarized documents.

International travel for children under 18 (with or without parents):

• Some countries require additional documentation for travellers under the age of 18. This typically includes certified birth certificates (certified within the last 3 months) and/or notarized travel authorizations.

• Requirements may vary depending on whether the child is travelling with one parent, two parents, or an adult other than a parent.

• When checking with each country you are entering (or travelling through), let them know you are travelling with a child and ask about additional children’s documentation.

What do I do if I lost my ID?:

Identification and documentation requirements are determined by your citizenship and by the countries you will be travelling to, through or from. Travelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own cost. If you are unsure of your travel requirements, please contact www.tsa.gov. Enter the words "ID Requirements" in the search window at the top of the page.

The easiest way to avoid any last-minute surprises on your trip is to reconfirm each flight 24 hours before each travel date. This allows you to be absolutely certain your flight is leaving when you think it is. Airlines often change flight schedules and it is the traveller's responsibility to be aware of the change.

Please check your airline’s website or call them for the most up to date flight details. If your airline offers online check-in, it’s a great idea to check-in online after you have confirmed your flight.

Airlines, for various reasons, will adjust your itinerary, most often the flight times. This is common practice. The easiest way to avoid any last-minute surprises on your trip is to reconfirm your flight and check-in location prior to each departure with your airline. This allows you to be absolutely certain your flight is leaving when you think it is.

If your itinerary undergoes a schedule change, we will notify you of the change via email. It is the traveler's responsibility to be aware of the change. If a schedule change results in an unacceptable itinerary, please call us as quickly as possible.

U.S citizens can research passport requirements by visiting the U.S. Department of State website or click here.

All other citizens will want to contact the appropriate governmental agency within their country of origin for details on required travel documentation.

Exchange rules and fees vary by airline and type of fare purchased. You can view your flight’s fare rules on the contract before you book, and on your itinerary after you book. You can find your itinerary by going to My Profile on the homepage. 

Some airlines require that all flight changes be made a minimum of 24 hours prior to departure time. Here are some basic tips when changing your tickets.

• Identify your new travel dates and desired itinerary on the same airline then call us to exchange your ticket.
• The price of your new itinerary may be different than your original ticket. You will be responsible for paying the difference along with the airline’s change fee.
• If the new fare is lower, consider calling your airline directly to make the change. We are not able to provide an airline travel voucher for the fare reduction amount.
• Name changes and ticket transfers are not permitted.
• We are not able to override an airline’s fare rules or change fees.
• If you are undecided or not ready to book a new reservation, some airlines will allow you to cancel your existing reservation and retain the ticket value as a credit for future travel on the same airline.

Is there an extra fee for my checked or carry-on bags?

Each airline has its own baggage policy. Some airlines don’t charge at all for bags, while others add a fee for checked and/or carry-on bags. Airlines that allow you to check in online may have lower baggage fees.

Are baggage fees included in the price of my ticket?

Baggage fees are not included in your ticket price. If your airline charges baggage fees, you’ll pay these fees when you check in at the airport

How do I check in for my flight?

Check-in options vary by airline, but you will always check in directly with your airline.

Online Check-In:

Many airlines allow you to check in online 24 to 72 hours before your scheduled departure time. Online check-in enables you to skip the lines at the airport. Some airlines even offer discounted baggage fees when you check in online. It’s helpful to have your airline confirmation number and ticket number handy when you check-in online. These can be found on your itinerary, which you can access through the Check Status tab on our homepage.

Airport Check-In:

Unless your airline's website suggests an earlier arrival, plan to arrive at the airport a minimum of 2 hours before your departure time for domestic flights and a minimum of 3 hours before departure time for international flights.

Depending on your airline, your check-in options may include online check-in prior to arriving at the airport, self-service kiosks at the ticket counter or in-person check-in at the ticket counter. Verify with your airline to see which options are available.

• If you’re flying on multiple airlines, check in on each airline’s website or, if in person, ask the airline representative for your connecting flight’s boarding pass.
• If you are flying on a codeshare airline (you’ll see this on your ticket designated as “operated by”), you can check in online with the airline who sold the ticket, then go to the “operating carriers” baggage drop counter and ""operating carriers"" ticket counter. Airline ticket counters, baggage drop and gate areas are located in the operating airline’s airport terminal.
• If you have additional questions about flight check-in procedures that we have not answered, please contact your airline.

Your ability to change or cancel your ticket depends on the type of ticket you purchased and varies by airline.

Option 1: Cancel your flight online using our self-service tools:

• Log into My Profile if you have a our account, or search  My Profile and select (Booking history) next to the reservation you want to cancel.
• Look for a “Cancel” button within your reservation page and read the policies associated with a cancellation. If you’re satisfied with those options, go ahead and click Cancel.
• You should receive an email confirming when we have cancelled your booking. That email may not include an update on your refund/credit request. When we have processed that request, we will again notify you. 

Important note: If you booked two one-way flights, there will be two separate cancel buttons on your reservation. Both flights need to be cancelled independently.

Option 2:  Contact Customer Care

If you are unable to cancel your flight(s) using our online tools, you can contact Customer Care.
 
Important note: If your airline does not currently allow cancellations, unfortunately we will not be able to override their policy. Please continue to check the airline’s policy as many airline policies continue to change.

Express Deals, in which the full itinerary is revealed only after you book, are non-changeable and non-refundable.

Other reservations may be more flexible. You can view your flight’s fare rules on the contract before you book, and on your itinerary after you book. You can find your itinerary by going to check status on the our homepage. If your flight’s fare rules allow changes and you’re ready to make a change, please refer to Exchange Guidance for additional information.

Exchange Guidance
Exchange rules and fees vary by airline and type of fare purchased. Your airline's rules and fees associated with your ticket can be reviewed within your online itinerary. If your airline's fare rules allow an itinerary change, it will need to be done before your first flight departs.

Here are some guidelines to facilitate the process:

• Identify your new travel dates and desired itinerary, then call us to complete your exchange. The price for your new itinerary may be different than your original ticket. You will be responsible for the difference in fares plus your airline's change fee.
• If the new fare is lower, consider calling your airline directly for the change. We do not have the ability to offer airline travel vouchers (so any decrease is lost if we process the change for you).
• Name changes, including corrections/adjustments and transfers, are not permitted.
• We do not have the ability to override an airline's rules, airfares or change fees.
• Not ready to book a new reservation? Some airlines will allow you to cancel your existing reservation and retain the value of the ticket as a future travel credit (on that airline).
• As with exchanges, the cancellation of your itinerary must be made pre-travel.

Questions about schedule changes?
Airlines, for various reasons, will adjust your itinerary, most commonly flight times, prior to your departure. If your itinerary undergoes a schedule change, we will notify you of the changes via email. In addition, we recommend that travelers confirm their flights and check-in location directly with the airline prior to each departure. If a schedule change results in an unacceptable itinerary, please call us as soon as possible.

How do I change or correct a passenger's name?
Airline tickets cannot be transferred to another individual; the name on the ticket must match the government-issued photo ID each passenger will present at check-in. If you purchased a disclosed fare (flights disclosed pre purchase) and the tickets were purchased within the past 24-hours, consider using the "Cancel Itinerary" link within your online itinerary (not available on all tickets) or call us to inquire about a cancellation. You'll then need to make a new purchase, but this is a far less costly and complicated alternative to an airline name correction.

Once payment is submitted to the airline, typically about 24-hours after purchase, your airline's name correction policy and fees will apply. We have no control over airline name correction policies or fees.

If it's been more than 24-hours since you've made your purchase, your travel should not be impacted for the following scenarios; however, it really depends upon the itinerary and the airline:

• Used maiden name instead of married name - If travel is domestic, you may be able to present a valid government-issued ID and marriage certificate to pass through security. Please check with your airline and the airport(s) TSA office to confirm.
• Misspelled Name by two letters or less - If travel is domestic, most airlines and the TSA will allow you to board/pass through security. Please check with your airline and the airport(s) TSA office to confirm.
• Hyphenated name merged into single name - Airline booking systems automatically remove hyphens and combine the name. This is not a problem on either domestic or international tickets.
• Forgot to add suffix or middle name - Omitting this information should not impact your ability to pass through security whether on an international or a domestic flight. 

For the above issues, contact your airline to confirm.

For all other name issues, contact us and we'll be happy to contact your ticketed airline to inquire about a name correction (when allowed, fees will apply!).

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Airline/Hotel/Rental Car Rewards programs

Because our reservations are already deeply discounted, our products cannot be purchased using points, miles or rewards.

What is Travel Insurance and how do I get it?

Just like you have car and homeowners insurance to protect your investments, Allianz Trip Protection can keep your travel budget safe from unexpected travel mishaps and emergencies—giving you peace of mind before and during your trip entire trip. Plans can include trip cancellation and interruption protection, emergency medical benefits, lost or damaged baggage protection, 24-hour live assistance, and more.

Buying travel insurance is easy. If you have not yet booked your trip, simply select travel insurance when you see the offer while finalizing your trip purchase. It’s often the most affordable way to protect your trip.

Visit our Allianz Global Assistance partner page for more information.

How do I make a Travel Insurance claim?
If you are cancelling your trip, be sure to contact us first to inform them of your cancellation.
In order to file a claim, please contact Allianz Global Assistance by any one of the following ways:

Online Claim Initiation:
By phone: Toll free at: 1 (888) 769-6105
By mail: Allianz Global Assistance P.O. Box 71533 Richmond, VA 23286-4684
By email: customerservice@allianzassistance.com Claims should be submitted within 90 days of incurring the covered loss. The majority of claims will be processed within 30 days after the all supporting documentation is received.

To view and print your itinerary:

• Go to our website
• Select My Profile at the top of the page.
• If a different/incorrect email address was entered on the reservation, contact us 

Here you will be able to view, print, or email your itinerary.

Enter passenger name(s) exactly as they appear on the government issued photo identification you plan to provide to airline officials at check-in.

The name on your ID must match the name on your boarding pass. Passengers will encounter difficulty passing through airport security or may be denied boarding if their names do not match. It may be impossible to correct the name once tickets are confirmed.

Important Note: In the scenarios noted below, domestic travel is defined as travel within the U.S. and U.S. territories and international travel is defined as travel between two or more countries.

What if I don't have a middle name?
Domestic travel: This is an optional field.
International travel: The name on the ticket must match the name on the passport.

What about hyphenated or multiple names?
Domestic and international travel: Hyphens and spaces are not required and will be removed by the airline reservation systems.

Do I have to add a suffix?
Domestic travel: This is an optional field.
International travel: The name on the ticket must match the name on the passport.

What if two names are the same and neither have a suffix?
Domestic and international travel: You will need to differentiate by adding a suffix, middle name or middle initial to one of the passengers.

What if there is not enough space to enter my entire name?
Domestic and international travel: Before shortening or removing a portion of the name to confirm the booking, please contact your airline to obtain guidance on the best way to modify the name so you can complete the booking process.

What if I only have one name?
Domestic and international travel: The same name should be entered in both the first and last name fields.

What if my last name has only one letter?
Domestic and international travel: Contact the airlines directly.

Should I use my maiden or married name?
Domestic and international travel: The passenger name must match the name as it appears on the government issued photo identification you plan to provide to airline officials at check-in. You will encounter difficulty passing through airport security or may be denied boarding if the name does not match the identification being presented.

Can I enter my nickname instead of my full first name?
Domestic and international travel: The passenger name must match the name as it appears on the government issued photo identification you plan to provide to airline officials at check-in. You will encounter difficulty passing through airport security or may be denied boarding if the name does not match the identification being presented.

If you have already purchased your tickets, please contact your airline to confirm the name entered meets their guidelines.

E-tickets are digital records stored in your airline's reservations system. They record your flight details, ticket cost and form of payment. E-tickets are attached electronically to your airline reservation and are proof of payment for a flight.

Your airline will require either your E-ticket or confirmation number when checking in for your flight. Both numbers are available in the Passenger and Ticket Information section of your itinerary. You can find your itinerary by going to My Profile on our homepage.

In order to offer you the best deal possible, we will often issue multiple tickets for your itinerary. Each ticket has its own set of rules, restrictions, and fees.

Reservations:

• You will see separate charges for each ticket issued.
• You will see the processing and/or service fees before you finalize your purchase. Fees are non-refundable and may appear as a separate charge on your credit card statement.
• Each ticket issued will have its own seat and baggage policies and fees. 

Changes and cancellations:

• You must cancel or change each individual ticket separately. Each ticket can have different rules and restrictions and may have change fees or cancellation fees that need to be paid separately on each ticket.
• If there is a schedule change or cancellation by the airline on one of your tickets, it is completely separate from the other tickets. This means you may have to pay a fee and additional airfare to change the other tickets.

When traveling by air, you will need to decide whether you want your infant to fly as a ticketed passenger in their own seat or as a lap infant.

Domestic flights (within the U.S and to Puerto Rico):

• If you would like your infant to sit in their own seat, you will need to book your flight directly with the airline. You will be required to seat your infant in an FAA approved car seat.
• Most airlines will allow one lap infant per adult traveler at no charge, amd proof of age is required. Call your airline immediately after you make a travel purchase to let them know you will be holding an infant.
• If you're traveling with more than one infant per adult, you'll need to purchase a seat for each additional infant traveler.
• If you're traveling with more than two infants per adult (or if you're flying in Premium Economy, Business or First class), check with your airline prior to purchase to confirm it is allowed.

International flights (flying between two or more countries):

• If you would like your infant to sit in their own seat, you will need to book your flight directly with the airline. You will be required to seat your infant in an FAA approved car seat.
• If you will be holding your infant on your lap on an international flight, you will need to purchase an infant ticket directly with your airline. We do not sell infant tickets.

We have partnered with online lender Affirm to offer qualified customers with a monthly payment option for their air and package purchases.

To make your purchase using this option, simply choose Monthly Payments at checkout. You will be transferred to Affirm's secure page, and Affirm will manage the application, approval process and monthly payments.

For more detailed information, including information on Affirm's application process and APR rates, please review the Affirm FAQs or you may contact Affirm at 1-855-423-3729.

IMPORTANT INFORMATION

Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as well as a carrier’s own contract of carriage or tariff provisions, may be applicable to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.

Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under an international treaty. For further information please consult your airline or insurance company representative.

Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.

What is a coupon?

Our coupons provide instant discounts on regular and Express Deals® hotel purchases.

How do I get my discount?

• Enter your Promo Code at checkout
• Click "apply" and your discount will instantly be deducted from the total charge

Each hotel coupon is a single use coupon and cannot be redeemed for cash value. our coupons cannot be combined, are subject to availability and must be used within the specified validity dates. Coupons are like real dollars, if the coupon is lost it cannot be replaced. Please review the rules and restrictions that apply to your coupon. Our profile is not required to redeem your coupon.

Airline contacts:

• When contacting your carrier, you will need your airline confirmation code from your itinerary.

• The contact numbers listed are for customers dialing from within U.S.

• Phone number starts with 011 indicate an international call.

Seating guidelines:

Not all airlines allow you to choose your seat for free in advance. If the airline allows advance seat selection, you can usually request seats on our site when purchasing your ticket. Seat selections are not guaranteed because airlines sometimes change aircraft and must re-assign seats.

If you don’t see a seat map during or after your purchase, it means we are not able to request seats in advance for your particular flight. However, you still may be able to request seats with the airline directly.

Some airlines offer premium seating for an extra fee that includes advance seat selection. They charge these non-refundable fees directly. If you purchased a Premium seat and have questions about your charges, contact your airline directly.

Paid seating:

Paid seating is currently available on select airlines and may include main cabin extra and/or preferred seats.

Paid seating can be purchased when booking your flights. If paid seating is available, you will see paid seats on the seat map and can select them. Paid seating options can also be purchased after you have booked your reservation; look for the "Paid Seats" banner or click the "Change Seat" link in the Passenger and Ticket information section of your itinerary. If you do not see the "Paid Seating" options, the seating is either unavailable or we are not yet offering paid seating for your flight. You may also check the airline's website for seating options.

Charges are shown per passenger and per flight segment; available flights and prices vary, are non-transferable, and are only valid for the flight purchased.

Customers who purchase a paid seat and are impacted by an airline initiated flight and/or seat change, equipment change, routing change, or flight cancellation are eligible for a refund, automatically generated by the airline. For questions on airline refunds, please contact your airline.

If you do not want to pay extra for seats, you can have your seats assigned upon check-in with your airline.

Click below for your airline's most recent change/cancellation policies.

• American Airlines Policies
• Delta Air Lines Policies
• United Airlines Policies
• Spirit Airlines Policies
• Frontier Airlines Policies
• JetBlue Policies
• Alaska Airlines Policies
• Air Canada Policies
• Avianca Policies
• Hawaiian Airlines Policies
• Sun Country Airlines Policies
• WestJet Policies
• Aeromexico Policies
• Copa Airlines Policies
• Air India Policies
• Tap Air Portugal Policies
• Cathay Pacific Policies
• Lufthansa Policies
• LATAM Policies
• Interjet Policies
• Air France Policies
• Iceland Air Policies
• Aeroflot Policies
• Emirates Policies
• China Southern Airlines Policies
• China Eastern Airlines Policies
• Turkish Airlines Policies
• Qatar Airways Policies
• Air China Policies
• Korean Air Policies
• KLM Policies
• British Airways Policies
• Virgin Atlantic Policies
• SWISS Policies
• Porter Airlines Policies

Please Note

As many countries have enforced Entry Restrictions for those who have recently been in affected areas, please ensure that you will be able to enter the country of your final destination.

View Country Travel Restrictions

Due to the rapidly growing nature of this global health emergency, a lot of information is quickly being issued from the airlines regarding travel waivers. While we will do our very best to update this page regularly with new information as it becomes available, we cannot guarantee that the information is entirely complete or current. So, if your travel was affected by the outbreak, but you do not see a waiver related to your flight here, you may want to check with your airline directly as well, preferably via its website.

The following taxes and fees may apply to airline ticket purchases, hotel reservations and rental car bookings.

Government Imposed Air Travel Taxes and Fees:

Civil Aviation Security Service Fee: $5.60 USD applies per one-way trip. There may be multiple one-way trips on the same itinerary.

Passenger Facility Charges: Up to $18.00 USD depending on the itinerary.

Travel Facilities Tax: $19.00 USD will be imposed per round-trip for domestic flights beginning or ending in Alaska or Hawaii.  Effective January 1, 2022, the imposed per round-trip for domestic flights beginning or ending in Alaska or Hawaii tax increases to $19.20 USD.

The IRS has announced inflation adjustments to its excise taxes on air transportation, effective for sales made on or after January 1, 2022:

Federal Domestic Flight Segment Fee: $4.50 USD per flight segment. A flight segment is defined as one takeoff and one landing.

U.S. International Departure Tax: $18.90 USD per departure applies to international tickets departing from the U.S.  Effective January 1, 2022, the US International Arrival tax increases to $19.70 USD.

U.S. International Arrival Tax: International flights arriving into the U.S. are assessed the following taxes - US International Arrival tax of $18.90 USD, US Customs fee of $5.89 USD, Immigration (INS) fee of $7.00 USD and Animal and Plant Health Inspection fee (APHIS) of $3.96 USD.  Effective January 1, 2022, the US International Arrival tax increases to $19.70 USD.

International Taxes: International travel incurs additional international taxes, the amounts of which can vary dramatically depending upon routing and destination.

CBP: separately has made an inflation adjustment to its customs fee, to $6.11 (previously $5.99)

Entry/Exit Fees: If you are traveling internationally, some countries (or airports) charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase. For more information on the entry/exit fee of a specific country, we suggest that you visit www.travel.state.gov prior to departure.

Airline Imposed Fees:

Itinerary Changes/Cancellations/Refunds: Post-purchase changes, when permitted, may carry airline-imposed change and/or cancellation fees. These fees will be displayed in the fare rules or via your airline’s website.

Baggage Fees and Optional Services: Airline baggage fees and optional services vary by airline, flight and frequent flyer status. These fees are not included in your airline ticket cost. Please visit the Baggage Fees and Optional Services link on your itinerary for details.

Airline Surcharge: For many international destinations, airlines impose a surcharge. This could include either a fuel or security surcharge or both. The amount varies widely depending on the destination and/or carrier. Some airlines include surcharges in their ticket cost. 

We Imposed Airline Related Fees:

Our Processing Fees: A non-refundable per ticket processing fee may apply to airline reservations. The fee amount varies and will be displayed on your Contract page.

Itinerary Changes/Cancellations/Refunds: The ability to change or cancel your ticket depends on the type of ticket you purchased and varies by airline. If your flight’s fare rules allow a change, a per ticket exchange processing fee may apply (non USD currency fees will be converted at time of exchange). This fee is not included in the ticket price or the taxes and fees.

The total cost of the ticket, including taxes and fees, is disclosed prior to purchase. By making reservations on this site, you agree to abide by the policies described herein as well as the Terms and Conditions governing your use of this site.

Hotel Related Charges for Taxes and Fees:

Our Facilitation Fee and Hotel Taxes: The actual taxes and fees charge for your package reservation includes a charge for hotel-related Taxes and Service Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. This charge also includes an amount to cover service costs we incur in connection with handling your reservation. The charge for Taxes and Service Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we will retain.

Except in certain jurisdictions as required by law, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, bill all applicable taxes to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve the travel arrangements of our customers. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.

For transactions involving hotels located within certain jurisdictions, the charge to your card for Taxes and Fees includes an additional payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.

Depending on the city and the property you stay in, you may also be charged (i) certain mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc.. These charges, if applicable, will be payable by you to the hotel directly at checkout. When you check in, a credit card or, at the discretion of the hotel, a debit card, will be required to secure these charges and fees that you may incur during your stay. Please contact the hotel directly as to whether and which charges or service fees apply.

Rental Car Related Taxes & Fees

We act as a facilitator in your reservation of a car with the rental car supplier. To facilitate certain rental car transactions in your package, we will charge your method of payment, in addition to base rate, a charge for Taxes and Fees (an amount that will always be disclosed to you before you elect to proceed). This charge includes an amount to recover the amount we pay on your behalf to the rental car supplier in connection with your reservation for taxes, fees and surcharges owed by the rental car supplier including, without limitation, sales and use tax, excise tax, value added tax, airport or facility taxes, surcharges or fees and/or other similar taxes, surcharges or fees. The amount of this charge is intended by us to be sufficient to cover the amount we may be required to pay on your behalf to a rental car supplier, and may be greater or less than the amount we actually pay the rental car supplier in connection with your reservation for taxes, fees and surcharges. The balance of the charge for Taxes and Fees is a fee which we retain as part of the compensation for our facilitation services and to cover the costs of your reservation, including, for example, customer service costs and additional fees. The charge for Taxes and Fees varies based on a number of factors, such as the amount you pay to us and the location at which you will pick-up your car from the rental car supplier. The "Total Charges" that you will pay to us will always be disclosed to you before you submit your Request.

We are not the vendor collecting and remitting taxes to the applicable taxing authorities in respect of the rental car. The rental car companies, as vendors, collect all applicable taxes fromus and we pay over such amounts directly to the vendors on your behalf. Taxability and the appropriate tax rate and the type of applicable taxes for the car rentals vary greatly by location and are determined by the rental car company.

In connection with facilitating your retail rental car transaction, we will attempt to provide you, when the information is available, with a breakdown of the estimated taxes, fees and surcharges that may apply to your transaction. We will not charge you for these taxes, fees and surcharges, but the car rental supplier will.

The option to add a special request to your reservation depends on your airline. Reservations that allow transmission of a special request include the option to do so on your itinerary page in the My Profile section of our website. When the option is not present it is best to contact your airline directly to make your request.

Please note that we cannot guarantee your special request as it is at the discretion of our partners.

Your ability to change or cancel your ticket depends on the type of ticket you purchased and varies by airline.

Option 1: Cancel your flight online using our self-service tools:

• Log into My Profile if you have our account, or search My Profile and select (“Booking history”) to the reservation you want to cancel.
• Look for a “Cancel” button within your reservation page and read the policies associated with a cancellation. If you’re satisfied with those options, go ahead and click Cancel.
• You should receive an email confirming when we have cancelled your booking. That email may not include an update on your refund/credit request. When we have processed that request, we will again notify you. 

Important note: If you booked two one-way flights, there will be two separate cancel buttons on your reservation. Both flights need to be cancelled independently. 

Option 2: Contact Customer Care

If you are unable to cancel your flight(s) using our online tools, you can contact Customer Care at 1-800-774-2354. 

An updated list of airline change/cancellation policies can be found here.

Important note: If your airline does not currently allow cancellations, unfortunately we will not be able to override their policy. Please continue to check the airline’s policy as many airline policies continue to change.

Express Deals, in which the full itinerary is revealed only after you book, are nonchangeable and non-refundable.

Other reservations may be more flexible. You can view your flight’s fare rules on the contract before you book, and on your itinerary after you book. You can find your itinerary by going to check status on the homepage. If your flight’s fare rules allow changes and you’re ready to make a change, please refer to Exchange Guidance for additional information.

To Contact us or one of it's Partners, click here:  Contact Information

Exchange Guidance
Exchange rules and fees vary by airline and type of fare purchased. Your airline's rules and fees associated with your ticket can be reviewed within your online itinerary. If your airline's fare rules allow an itinerary change, it will need to be done before your first flight departs.

Here are some guidelines to facilitate the process:

• Identify your new travel dates and desired itinerary, then call us to complete your exchange. The price for your new itinerary may be different than your original ticket. You will be responsible for the difference in fares plus your airline's change fee.
• If the new fare is lower, consider calling your airline directly for the change. We do not have the ability to offer airline travel vouchers (so any decrease is lost if we process the change for you).
• Name changes, including corrections/adjustments and transfers, are not permitted.
• We do not have the ability to override an airline's rules, airfares or change fees.
• Not ready to book a new reservation? Some airlines will allow you to cancel your existing reservation and retain the value of the ticket as a future travel credit (on that airline).
• As with exchanges, the cancellation of your itinerary must be made pre-travel.

Questions about schedule changes?
Airlines, for various reasons, will adjust your itinerary, most commonly flight times, prior to your departure. If your itinerary undergoes a schedule change, we will notify you of the changes via email. In addition, we recommend that travelers confirm their flights and check-in location directly with the airline prior to each departure. If a schedule change results in an unacceptable itinerary, please call us as soon as possible.

How do I change or correct a passenger's name?
Airline tickets cannot be transferred to another individual; the name on the ticket must match the government-issued photo ID each passenger will present at check-in. If you purchased a disclosed fare (flights disclosed pre purchase) and the tickets were purchased within the past 24-hours, consider using the "Cancel Itinerary" link within your online itinerary (not available on all tickets) or call us to inquire about a cancellation. You'll then need to make a new purchase, but this is a far less costly and complicated alternative to an airline name correction.

Once payment is submitted to the airline, typically about 24-hours after purchase, your airline's name correction policy and fees will apply. We have no control over airline name correction policies or fees.

If it's been more than 24-hours since you've made your purchase, your travel should not be impacted for the following scenarios; however, it really depends upon the itinerary and the airline:

• Used maiden name instead of married name - If travel is domestic, you may be able to present a valid government-issued ID and marriage certificate to pass through security. Please check with your airline and the airport(s) TSA office to confirm.
• Misspelled Name by two letters or less - If travel is domestic, most airlines and the TSA will allow you to board/pass through security. Please check with your airline and the airport(s) TSA office to confirm.
• Hyphenated name merged into single name - Airline booking systems automatically remove hyphens and combine the name. This is not a problem on either domestic or international tickets.
• Forgot to add suffix or middle name - Omitting this information should not impact your ability to pass through security whether on an international or a domestic flight.

For the above issues, contact your airline to confirm.

For all other name issues, contact us and we'll be happy to contact your ticketed airline to inquire about a name correction (when allowed, fees will apply!).