Frequently Asked Questions
Many of our customers have specific questions about our services. Here are just a few of the frequently asked questions.
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Due to COVID-19, specific travel restrictions favoring essential lodgers may be in place. Check your national, local, and health advisories before you book your Hotel.
Option 1: Cancel online using our self-service tools:
- Log into your account and go to (“Booking history”) to the reservation you want to cancel.
- Look for a “Cancel” button within your reservation page and read the policies associated with a cancellation. If you’re satisfied with those options, go ahead and click Cancel.
- You should receive an email confirming when we have cancelled your booking. That email may not include an update on your refund/credit request. When we have processed that request, we will again notify you.
Option 2: Contact Customer Care
If you are unable to cancel your hotel using our online tools, you can contact Customer Care
Other hotel related concerns:
- How do I make a change to the name on my reservation ?
- Unfortunately, you cannot change the reservation name after purchase.
- How can I add a name to my reservation?
- Please contact your confirmed hotel to make note of the additional name on the reservation.
Your ability to change or cancel your ticket depends on the type of ticket you purchased and varies by airline.
Option 1: Cancel your flight online using our self-service tools:
- Log into your account and go to My Profile to the reservation you want to cancel.
- Look for a Cancel button within your reservation page and read the policies associated with a cancellation. If you're satisfied with those options, go ahead and click Cancel.
- You should receive an email confirming when we have cancelled your booking. That email may not include an update on your refund/credit request. When we have processed that request, we will again notify you.
Important note: If you booked two one-way flights, there will be two separate cancel buttons on your reservation. Both flights need to be cancelled independently.
Option 2: Contact Customer Care
If you are unable to cancel your flight(s) using our online tools, you can contact Customer Care.
Important note: If your airline does not currently allow cancellations, unfortunately we will not be able to override their policy. Please continue to check the airline’s policy as many airline policies continue to change.
Express Deals, in which the full itinerary is revealed only after you book, are non-changeable and non-refundable.
Other reservations may be more flexible. You can view your flight’s fare rules on the contract before you book, and on your itinerary after you book. You can find your itinerary by going to check status on the homepage. If your flight’s fare rules allow changes and you’re ready to make a change, please refer to Exchange Guidance for additional information.
Exchange Guidance
Exchange rules and fees vary by airline and type of fare purchased. Your airline's rules and fees associated with your ticket can be reviewed within your online itinerary. If your airline's fare rules allow an itinerary change, it will need to be done before your first flight departs.
Here are some guidelines to facilitate the process:
- Identify your new travel dates and desired itinerary, then call us to complete your exchange. The price for your new itinerary may be different than your original ticket. You will be responsible for the difference in fares plus your airline's change fee.
- If the new fare is lower, consider calling your airline directly for the change. We do not have the ability to offer airline travel vouchers (so any decrease is lost if we process the change for you).
- Name changes, including corrections/adjustments and transfers, are not permitted.
- We do not have the ability to override an airline's rules, airfares or change fees.
- Not ready to book a new reservation? Some airlines will allow you to cancel your existing reservation and retain the value of the ticket as a future travel credit (on that airline).
- As with exchanges, the cancellation of your itinerary must be made pre-travel.
Questions about schedule changes?
Airlines, for various reasons, will adjust your itinerary, most commonly flight times, prior to your departure. If your itinerary undergoes a schedule change, we will notify you of the changes via email. In addition, we recommend that travelers confirm their flights and check-in location directly with the airline prior to each departure. If a schedule change results in an unacceptable itinerary, please call us as soon as possible.
How do I change or correct a passenger's name?
Airline tickets cannot be transferred to another individual; the name on the ticket must match the government-issued photo ID each passenger will present at check-in. If you purchased a disclosed fare (flights disclosed pre purchase) and the tickets were purchased within the past 24-hours, consider using the "Cancel Itinerary" link within your online itinerary (not available on all tickets) or call us to inquire about a cancellation. You'll then need to make a new purchase, but this is a far less costly and complicated alternative to an airline name correction.
Once payment is submitted to the airline, typically about 24-hours after purchase, your airline's name correction policy and fees will apply. We have no control over airline name correction policies or fees.
If it's been more than 24-hours since you've made your purchase, your travel should not be impacted for the following scenarios; however, it really depends upon the itinerary and the airline:
- Used maiden name instead of married name - If travel is domestic, you may be able to present a valid government-issued ID and marriage certificate to pass through security. Please check with your airline and the airport(s) TSA office to confirm.
- Misspelled Name by two letters or less - If travel is domestic, most airlines and the TSA will allow you to board/pass through security. Please check with your airline and the airport(s) TSA office to confirm.
- Hyphenated name merged into single name - Airline booking systems automatically remove hyphens and combine the name. This is not a problem on either domestic or international tickets.
- Forgot to add suffix or middle name - Omitting this information should not impact your ability to pass through security whether on an international or a domestic flight.
For the above issues, contact your airline to confirm.
For all other name issues, contact us and we'll be happy to contact your ticketed airline to inquire about a name correction (when allowed, fees will apply!).
If your rental car agency allows cancellations, the following options are available to you:
Option 1: Cancel online using our self-service tools
- Log into your account and go to my profile to the reservation you want to cancel.
- Look for a “Cancel” button within your reservation page and read the policies associated with a cancellation. If you’re satisfied with those options, go ahead and click Cancel.
- You should receive an email confirming when we have cancelled your booking. That email may not include an update on your refund/credit request. When we have processed that request, we will again notify you.
Option 2: Contact Customer Care
If you are unable to cancel your rental car using our online tools, you can contact Customer Care at 1-800-774-2354. When you call, we’ll give you the option of a call back, rather than waiting on hold.
Other Rental Car Concerns:
When I cancel my rental car reservation, can I also cancel my Collision Damage Coverage?
We will refund 100% of your Collision Damage Insurance if you cancel before you pick up your car. If you cancel the reservation, we will process both the rental car fee and insurance at the same time.
Is there an extra fee for my checked or carry-on bags?
Each airline has its own baggage policy. Some airlines don’t charge at all for bags, while others add a fee for checked and/or carry-on bags. Airlines that allow you to check in online may have lower baggage fees.
Are baggage fees included in the price of my ticket?
Baggage fees are not included in your ticket price. If your airline charges baggage fees, you’ll pay these fees when you check in at the airport
For domestic travel, plan to arrive at the airport a minimum of 2 hours in advance of departure.
For international travel, plan to arrive at the airport a minimum of 3 hours in advance of departure, unless your carrier advises otherwise.
Enter passenger name(s) exactly as they appear on the government issued photo identification you plan to provide to airline officials at check-in.
The name on your ID must match the name on your boarding pass. Passengers will encounter difficulty passing through airport security or may be denied boarding if their names do not match. It may be impossible to correct the name once tickets are confirmed.
Important Note: In the scenarios noted below, domestic travel is defined as travel within the U.S. and U.S. territories and international travel is defined as travel between two or more countries.
What if I don't have a middle name?
Domestic travel: This is an optional field.
International travel: The name on the ticket must match the name on the passport.
What about hyphenated or multiple names?
Domestic and international travel: Hyphens and spaces are not required and will be removed by the airline reservation systems.
Do I have to add a suffix?
Domestic travel: This is an optional field.
International travel: The name on the ticket must match the name on the passport.
What if two names are the same and neither have a suffix?
Domestic and international travel: You will need to differentiate by adding a suffix, middle name or middle initial to one of the passengers.
What if there is not enough space to enter my entire name?
Domestic and international travel: Before shortening or removing a portion of the name to confirm the booking, please contact your airline to obtain guidance on the best way to modify the name so you can complete the booking process.
What if I only have one name?
Domestic and international travel: The same name should be entered in both the first and last name fields.
What if my last name has only one letter?
Domestic and international travel: Contact the airlines directly.
Should I use my maiden or married name?
Domestic and international travel: The passenger name must match the name as it appears on the government issued photo identification you plan to provide to airline officials at check-in. You will encounter difficulty passing through airport security or may be denied boarding if the name does not match the identification being presented.
Can I enter my nickname instead of my full first name?
Domestic and international travel: The passenger name must match the name as it appears on the government issued photo identification you plan to provide to airline officials at check-in. You will encounter difficulty passing through airport security or may be denied boarding if the name does not match the identification being presented.
If you have already purchased your tickets, please contact your airline to confirm the name entered meets their guidelines.
Airline tickets cannot be transferred to another individual. The name on the ticket must match the government-issued photo ID being presented at check-in. If the tickets were purchased within the past 24 hours, you may have the option to cancel and rebook. Cancellation rules vary by airline and type of fare purchased.
If cancellation is permitted, it may be done online using the Cancel Reservation option on your itinerary or by calling us. You can find your itinerary by going on the homepage.
Once the cancellation is processed, you can make a new booking. Making a new booking is usually a far less costly alternative to the airline fees associated with correcting the name on a ticket but must be done within 24 hours of purchase.
After the 24-hour period, the payment is submitted to the airline and their name correction policies (including fees) take effect. We have no control over the airline’s name correction policies or fees. Even if it’s been more than 24-hours since you’ve made your purchase, there are some scenarios noted below where you may be able to travel without correcting the name.
In the scenarios below, domestic travel is defined as travel within the U.S. and U.S. territories and international travel is defined as travel between two or more countries.
I used my maiden name instead of my married name:
- Domestic travel: You may be able to present a valid government-issued ID and marriage certificate to pass through security. This policy depends on the airline and the airport security at time of check-in. Please contact your airline and the Transportation Safety Administration to confirm.
- International travel: The name on the ticket must match the name on the passport.
I misspelled my name by two letters or less:
- Domestic travel: Most airlines and the TSA will allow you to board/pass through security. This policy depends on the airline and the airport security at time of check-in. Please contact your airline and the Transportation Safety Administration to confirm.
- International travel: The name on the ticket must match the name on the passport.
I forgot to add suffix or middle name:
- Domestic travel: Omitting this information should not impact your ability to pass through security. Please contact your airline and the Transportation Safety Administration to confirm.
- International travel: The name on the ticket must match the name on the passport.
Hyphenated name merged into single name:
- Domestic and international travel: Airline booking systems automatically remove hyphens and combine the name. This is not a problem on either domestic or international tickets. For all other name issues, contact us and we'll be happy to contact your ticketed airline to inquire about a name correction (when allowed, fees will apply!).
E-tickets are digital records stored in your airline's reservations system. They record your flight details, ticket cost and form of payment. E-tickets are attached electronically to your airline reservation and are proof of payment for a flight.
Your airline will require either your E-ticket or confirmation number when checking in for your flight. Both numbers are available in the Passenger and Ticket Information section of your itinerary. You can find your itinerary by going to My Profile on the website.
Identification and documentation requirements:
If you are unsure of your travel requirements, please contact the embassy or consulate of the countries you are entering or passing through to make sure you meet all travel requirements.
• Identification and documentation requirements are determined by your citizenship and the countries you will be traveling to, through or from.
• Travelers who are unable to provide required documentation may be denied entry
• You’re responsible to make sure you have the correct documents to enter and pass through any countries during your trip and make your way back home
• Everyone traveling, regardless of age, needs their own set of travel documents
Domestic travel within the U.S. and U.S. territories:
• U.S. citizens: Travelers 18 years of age and over, flying within the U.S., will need a government issued photo ID. The name on the ticket should match the name on the ID. Citizens under the age of 18 do not require identification.
• Non-US citizens: (all ages) traveling within the U.S. are required to carry a passport, permanent resident card and/or other U.S. government issued ID.
Domestic travel outside the U.S.:
• Documentation requirements vary by country.
• Please check with the local government for documents required for domestic travel.
International travel for adults and children:
• Always use the information exactly as it appears on your passport when booking travel and completing documents.
• Some countries require proof of return or onward travel, a visiting address and sufficient funds for your stay.
• All international travelers will require a valid passport.
• Some countries have additional entry/transit restrictions for passports with specific validity periods, number of free pages or countries previously visited.
• Some countries do not allow entry (or to travel through) if the visitors is a citizen of a certain country.
• Please contact the embassy or consulate of the countries you are entering or passing through to make sure you meet all travel requirements.
Other required documents:
• In addition to a passport, the countries you are traveling to (or transiting through) may require additional documentation such as entry, exit or transit visas or other notarized documents.
International travel for children under 18 (with or without parents):
• Some countries require additional documentation for travelers under the age of 18. This typically includes certified birth certificates (certified within the last 3 months) and/or notarized travel authorizations.
• Requirements may vary depending on whether the child is traveling with one parent, two parents, or an adult other than a parent.
• When checking with each country you are entering (or traveling through), let them know you are traveling with a child and ask about additional children’s documentation.
What do I do if I lost my ID?:
Identification and documentation requirements are determined by your citizenship and by the countries you will be traveling to, through or from. Travelers who are unable to provide required documentation may be denied boarding without compensation, detained, and/or deported at their own cost. If you are unsure of your travel requirements, please contact www.tsa.gov. Enter the words "ID Requirements" in the search window at the top of the page.
In order to offer you the best deal possible, we will often issue multiple tickets for your itinerary. Each ticket has its own set of rules, restrictions, and fees.
Reservations:
- You will see separate charges for each ticket issued.
- You will see the processing and/or service fees before you finalize your purchase. Fees are non-refundable and may appear as a separate charge on your credit card statement.
- Each ticket issued will have its own seat and baggage policies and fees.
Changes and cancellations:
- You must cancel or change each individual ticket separately. Each ticket can have different rules and restrictions and may have change fees or cancellation fees that need to be paid separately on each ticket.
- If there is a schedule change or cancellation by the airline on one of your tickets, it is completely separate from the other tickets. This means you may have to pay a fee and additional airfare to change the other tickets.
The easiest way to avoid any last-minute surprises on your trip is to reconfirm each flight 24 hours before each travel date. This allows you to be absolutely certain your flight is leaving when you think it is. Airlines often change flight schedules and it is the traveler's responsibility to be aware of the change.
Please check your airline’s website or call them for the most up to date flight details. If your airline offers online check-in, it’s a great idea to check in online after you have confirmed your flight.
When traveling by air, you will need to decide whether you want your infant to fly as a ticketed passenger in their own seat or as a lap infant.
Domestic flights (within the U.S and to Puerto Rico):
- If you would like your infant to sit in their own seat, you will need to book your flight directly with the airline. You will be required to seat your infant in an FAA approved car seat.
- Most airlines will allow one lap infant per adult traveler at no charge, amd proof of age is required. Call your airline immediately after you make a travel purchase to let them know you will be holding an infant.
- If you're traveling with more than one infant per adult, you'll need to purchase a seat for each additional infant traveler.
- If you're traveling with more than two infants per adult (or if you're flying in Premium Economy, Business or First class), check with your airline prior to purchase to confirm it is allowed.
International flights (flying between two or more countries):
- If you would like your infant to sit in their own seat, you will need to book your flight directly with the airline. You will be required to seat your infant in an FAA approved car seat.
- If you will be holding your infant on your lap on an international flight, you will need to purchase an infant ticket directly with your airline. We do not sell infant tickets.
We have partnered with online lender Affirm to offer qualified customers with a monthly payment option for their air and package purchases.
To make your purchase using this option, simply choose Monthly Payments at checkout. You will be transferred to Affirm's secure page, and Affirm will manage the application, approval process and monthly payments.
For more detailed information, including information on Affirm's application process and APR rates, please review the Affirm FAQs or you may contact Affirm at 1-855-423-3729.
IMPORTANT INFORMATION
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as well as a carrier’s own contract of carriage or tariff provisions, may be applicable to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit the liability of carriers to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage.
Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier’s liability under an international treaty. For further information please consult your airline or insurance company representative.
Further information may be obtained from the carrier as to the limits applicable to your journey. If your journey involves carriage by different carriers, you should contact each carrier for information on the applicable limits of liability.
Exchange rules and fees vary by airline and type of fare purchased. You can view your flight’s fare rules on the contract before you book, and on your itinerary after you book. You can find your itinerary by login to your account.
Some airlines require that all flight changes be made a minimum of 24 hours prior to departure time. Here are some basic tips when changing your tickets.
- Identify your new travel dates and desired itinerary on the same airline then call us to exchange your ticket.
- The price of your new itinerary may be different than your original ticket. You will be responsible for paying the difference along with the airline’s change fee.
- If the new fare is lower, consider calling your airline directly to make the change. We are not able to provide an airline travel voucher for the fare reduction amount.
- Name changes and ticket transfers are not permitted.
- We are not able to override an airline’s fare rules or change fees.
- If you are undecided or not ready to book a new reservation, some airlines will allow you to cancel your existing reservation and retain the ticket value as a credit for future travel on the same airline.
What is coupon?
Our coupons provide instant discounts on regular and Express Deals® hotel purchases.
How do I get my discount?
- Enter your Promo Code at checkout
- Click "apply" and your discount will instantly be deducted from the total charge
Each hotel coupon is a single use coupon and cannot be redeemed for cash value. Coupons cannot be combined, are subject to availability and must be used within the specified validity dates. Coupons are like real dollars, if the coupon is lost it cannot be replaced. Please review the rules and restrictions that apply to your coupon. Website profile is not required to redeem your coupon.
Is there an extra fee for my checked or carry-on bags?
Each airline has its own baggage policy. Some airlines don’t charge at all for bags, while others add a fee for checked and/or carry-on bags. Airlines that allow you to check in online may have lower baggage fees.
Are baggage fees included in the price of my ticket?
Baggage fees are not included in your ticket price. If your airline charges baggage fees, you’ll pay these fees when you check in at the airport
Airline contacts:
• When contacting your carrier, you will need your airline confirmation code from your itinerary.
• The contact numbers listed are for customers dialing from within U.S.
• Phone number starts with 011 indicate an international call.
How do I check in for my flight?
Check-in options vary by airline, but you will always check in directly with your airline.
Online Check-In:
Many airlines allow you to check in online 24 to 72 hours before your scheduled departure time. Online check-in enables you to skip the lines at the airport. Some airlines even offer discounted baggage fees when you check in online. It’s helpful to have your airline confirmation number and ticket number handy when you check-in online. These can be found on your itinerary, which you can access through the Check Status tab on the homepage.
Airport Check-In:
Unless your airline's website suggests an earlier arrival, plan to arrive at the airport a minimum of 2 hours before your departure time for domestic flights and a minimum of 3 hours before departure time for international flights.
Depending on your airline, your check-in options may include online check-in prior to arriving at the airport, self-service kiosks at the ticket counter or in-person check-in at the ticket counter. Verify with your airline to see which options are available.
- If you’re flying on multiple airlines, check in on each airline’s website or, if in person, ask the airline representative for your connecting flight’s boarding pass.
- If you are flying on a codeshare airline (you’ll see this on your ticket designated as “operated by”), you can check in online with the airline who sold the ticket, then go to the “operating carriers” baggage drop counter and ""operating carriers"" ticket counter. Airline ticket counters, baggage drop and gate areas are located in the operating airline’s airport terminal.
- If you have additional questions about flight check-in procedures that we have not answered, please contact your airline.
Seating guidelines:
Not all airlines allow you to choose your seat for free in advance. If the airline allows advance seat selection, you can usually request seats on our site when purchasing your ticket. Seat selections are not guaranteed because airlines sometimes change aircraft and must re-assign seats.
If you don’t see a seat map during or after your purchase, it means we are not able to request seats in advance for your particular flight. However, you still may be able to request seats with the airline directly.
Some airlines offer premium seating for an extra fee that includes advance seat selection. They charge these non-refundable fees directly. If you purchased a Premium seat and have questions about your charges, contact your airline directly.
Paid seating:
Paid seating is currently available on select airlines and may include main cabin extra and/or preferred seats.
Paid seating can be purchased when booking your flights. If paid seating is available, you will see paid seats on the seat map and can select them. Paid seating options can also be purchased after you have booked your reservation; look for the "Paid Seats" banner or click the "Change Seat" link in the Passenger and Ticket information section of your itinerary. If you do not see the "Paid Seating" options, the seating is either unavailable or we are not yet offering paid seating for your flight. You may also check the airline's website for seating options.
Charges are shown per passenger and per flight segment; available flights and prices vary, are non-transferable, and are only valid for the flight purchased.
Customers who purchase a paid seat and are impacted by an airline initiated flight and/or seat change, equipment change, routing change, or flight cancellation are eligible for a refund, automatically generated by the airline. For questions on airline refunds, please contact your airline.
If you do not want to pay extra for seats, you can have your seats assigned upon check-in with your airline.
Click below for your airline's most recent change/cancellation policies.
Please Note
As many countries have enforced Entry Restrictions for those who have recently been in affected areas, please ensure that you will be able to enter the country of your final destination.
View Country Travel Restrictions
Due to the rapidly growing nature of this global health emergency, a lot of information is quickly being issued from the airlines regarding travel waivers. While we will do our very best to update this page regularly with new information as it becomes available, we cannot guarantee that the information is entirely complete or current. So, if your travel was affected by the outbreak, but you do not see a waiver related to your flight here, you may want to check with your airline directly as well, preferably via its website.
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Airline/Hotel/Rental Car Rewards programs
Because our reservations are already deeply discounted, our products cannot be purchased using points, miles or rewards.
The following taxes and fees may apply to airline ticket purchases, hotel reservations and rental car bookings.
Government Imposed Air Travel Taxes and Fees:
Civil Aviation Security Service Fee: $5.60 USD applies per one-way trip. There may be multiple one-way trips on the same itinerary.
Passenger Facility Charges: Up to $18.00 USD depending on the itinerary.
Travel Facilities Tax: $19.00 USD will be imposed per round-trip for domestic flights beginning or ending in Alaska or Hawaii. Effective January 1, 2022, the imposed per round-trip for domestic flights beginning or ending in Alaska or Hawaii tax increases to $19.20 USD.
The IRS has announced inflation adjustments to its excise taxes on air transportation, effective for sales made on or after January 1, 2022:
Federal Domestic Flight Segment Fee: $4.50 USD per flight segment. A flight segment is defined as one takeoff and one landing.
U.S. International Departure Tax: $18.90 USD per departure applies to international tickets departing from the U.S. Effective January 1, 2022, the US International Arrival tax increases to $19.70 USD.
U.S. International Arrival Tax: International flights arriving into the U.S. are assessed the following taxes - US International Arrival tax of $18.90 USD, US Customs fee of $5.89 USD, Immigration (INS) fee of $7.00 USD and Animal and Plant Health Inspection fee (APHIS) of $3.96 USD. Effective January 1, 2022, the US International Arrival tax increases to $19.70 USD.
International Taxes: International travel incurs additional international taxes, the amounts of which can vary dramatically depending upon routing and destination.
CBP: separately has made an inflation adjustment to its customs fee, to $6.11 (previously $5.99)
Entry/Exit Fees: If you are traveling internationally, some countries (or airports) charge fees upon entering and/or exiting the country. These fees are not included in the ticket price, or the taxes and fees we display on our website prior to purchase. For more information on the entry/exit fee of a specific country, we suggest that you visit www.travel.state.gov prior to departure.
Airline Imposed Fees:
Itinerary Changes/Cancellations/Refunds: Post-purchase changes, when permitted, may carry airline-imposed change and/or cancellation fees. These fees will be displayed in the fare rules or via your airline’s website.
Baggage Fees and Optional Services: Airline baggage fees and optional services vary by airline, flight and frequent flyer status. These fees are not included in your airline ticket cost. Please visit the Baggage Fees and Optional Services link on your itinerary for details.
Airline Surcharge: For many international destinations, airlines impose a surcharge. This could include either a fuel or security surcharge or both. The amount varies widely depending on the destination and/or carrier. Some airlines include surcharges in their ticket cost.
We Imposed Airline Related Fees:
Processing Fees: A non-refundable per ticket processing fee may apply to airline reservations. The fee amount varies and will be displayed on your Contract page.
Itinerary Changes/Cancellations/Refunds: The ability to change or cancel your ticket depends on the type of ticket you purchased and varies by airline. If your flight’s fare rules allow a change, a per ticket exchange processing fee may apply (non USD currency fees will be converted at time of exchange). This fee is not included in the ticket price or the taxes and fees.
The total cost of the ticket, including taxes and fees, is disclosed prior to purchase. By making reservations on this site, you agree to abide by the policies described herein as well as the Terms and Conditions governing your use of this site.
Hotel Related Charges for Taxes and Fees:
Our Facilitation Fee and Hotel Taxes: The actual taxes and fees charge for your package reservation includes a charge for hotel-related Taxes and Service Fees. This charge includes an estimated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. This charge also includes an amount to cover service costs we incur in connection with handling your reservation. The charge for Taxes and Service Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we will retain.
Except in certain jurisdictions as required by law, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, bill all applicable taxes to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve the travel arrangements of our customers. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving hotels located within certain jurisdictions, the charge to your card for Taxes and Fees includes an additional payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Depending on the city and the property you stay in, you may also be charged (i) certain mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from $10 to $40 per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc.. These charges, if applicable, will be payable by you to the hotel directly at checkout. When you check in, a credit card or, at the discretion of the hotel, a debit card, will be required to secure these charges and fees that you may incur during your stay. Please contact the hotel directly as to whether and which charges or service fees apply.
Rental Car Related Taxes & Fees
We act as a facilitator in your reservation of a car with the rental car supplier. To facilitate certain rental car transactions in your package, we will charge your method of payment, in addition to base rate, a charge for Taxes and Fees (an amount that will always be disclosed to you before you elect to proceed). This charge includes an amount to recover the amount we pay on your behalf to the rental car supplier in connection with your reservation for taxes, fees and surcharges owed by the rental car supplier including, without limitation, sales and use tax, excise tax, value added tax, airport or facility taxes, surcharges or fees and/or other similar taxes, surcharges or fees. The amount of this charge is intended by us to be sufficient to cover the amount we may be required to pay on your behalf to a rental car supplier, and may be greater or less than the amount we actually pay the rental car supplier in connection with your reservation for taxes, fees and surcharges. The balance of the charge for Taxes and Fees is a fee which we retain as part of the compensation for our facilitation services and to cover the costs of your reservation, including, for example, customer service costs and additional fees. The charge for Taxes and Fees varies based on a number of factors, such as the amount you pay to us and the location at which you will pick-up your car from the rental car supplier. The "Total Charges" that you will pay to us will always be disclosed to you before you submit your Request.
We are not the vendor collecting and remitting taxes to the applicable taxing authorities in respect of the rental car. The rental car companies, as vendors, collect all applicable taxes fromus and we pay over such amounts directly to the vendors on your behalf. Taxability and the appropriate tax rate and the type of applicable taxes for the car rentals vary greatly by location and are determined by the rental car company.
In connection with facilitating your retail rental car transaction, we will attempt to provide you, when the information is available, with a breakdown of the estimated taxes, fees and surcharges that may apply to your transaction. We will not charge you for these taxes, fees and surcharges, but the car rental supplier will.
What is Travel Insurance and how do I get it?
Just like you have car and homeowners insurance to protect your investments, Allianz Trip Protection can keep your travel budget safe from unexpected travel mishaps and emergencies—giving you peace of mind before and during your trip entire trip. Plans can include trip cancellation and interruption protection, emergency medical benefits, lost or damaged baggage protection, 24-hour live assistance, and more.
Buying travel insurance is easy. If you have not yet booked your trip, simply select travel insurance when you see the offer while finalizing your trip purchase. It’s often the most affordable way to protect your trip.
Visit our Allianz Global Assistance partner page for more information.
How do I make a Travel Insurance claim?
If you are cancelling your trip, be sure to contact us first to inform them of your cancellation.
In order to file a claim, please contact Allianz Global Assistance by any one of the following ways:
By phone: Toll free at: 1 (888) 769-6105
By mail: Allianz Global Assistance P.O. Box 71533 Richmond, VA 23286-4684
By email: customerservice@allianzassistance.com Claims should be submitted within 90 days of incurring the covered loss. The majority of claims will be processed within 30 days after the all supporting documentation is received.
The option to add a special request to your reservation depends on your airline. Reservations that allow transmission of a special request include the option to do so on your itinerary page in our website. When the option is not present it is best to contact your airline directly to make your request. Please note that we cannot guarantee your special request as it is at the discretion of our partners.
To view and print your itinerary:
- Go to our website
- Log into your account and select My profile in your account.
- If a different/incorrect email address was entered on the reservation, contact us
Here you will be able to view, print, or email your itinerary.
Your ability to change or cancel your ticket depends on the type of ticket you purchased and varies by airline.
Option 1: Cancel your flight online using our self-service tools:
- Log into your account and select my profile to the reservation you want to cancel.
- Look for a “Cancel” button within your reservation page and read the policies associated with a cancellation. If you’re satisfied with those options, go ahead and click Cancel.
- You should receive an email confirming when we have cancelled your booking. That email may not include an update on your refund/credit request. When we have processed that request, we will again notify you.
Important note: If you booked two one-way flights, there will be two separate cancel buttons on your reservation. Both flights need to be cancelled independently.
Option 2: Contact Customer Care
If you are unable to cancel your flight(s) using our online tools, you can contact Customer Care at 1-800-774-2354.
An updated list of airline change/cancellation policies can be found here.
Important note: If your airline does not currently allow cancellations, unfortunately we will not be able to override their policy. Please continue to check the airline’s policy as many airline policies continue to change.
Express deals, in which the full itinerary is revealed only after you book, are nonchangeable and non-refundable.
Other reservations may be more flexible. You can view your flight’s fare rules on the contract before you book, and on your itinerary after you book. You can find your itinerary by going to check status on the homepage. If your flight’s fare rules allow changes and you’re ready to make a change, please refer to Exchange Guidance for additional information.
To Contact us or one of our Partners, click here: Contact Information
Exchange Guidance
Exchange rules and fees vary by airline and type of fare purchased. Your airline's rules and fees associated with your ticket can be reviewed within your online itinerary. If your airline's fare rules allow an itinerary change, it will need to be done before your first flight departs.
Here are some guidelines to facilitate the process:
- Identify your new travel dates and desired itinerary, then call us to complete your exchange. The price for your new itinerary may be different than your original ticket. You will be responsible for the difference in fares plus your airline's change fee.
- If the new fare is lower, consider calling your airline directly for the change. We do not have the ability to offer airline travel vouchers (so any decrease is lost if we process the change for you).
- Name changes, including corrections/adjustments and transfers, are not permitted.
- We do not have the ability to override an airline's rules, airfares or change fees.
- Not ready to book a new reservation? Some airlines will allow you to cancel your existing reservation and retain the value of the ticket as a future travel credit (on that airline).
- As with exchanges, the cancellation of your itinerary must be made pre-travel.
Questions about schedule changes?
Airlines, for various reasons, will adjust your itinerary, most commonly flight times, prior to your departure. If your itinerary undergoes a schedule change, we will notify you of the changes via email. In addition, we recommend that travelers confirm their flights and check-in location directly with the airline prior to each departure. If a schedule change results in an unacceptable itinerary, please call us as soon as possible.
How do I change or correct a passenger's name?
Airline tickets cannot be transferred to another individual; the name on the ticket must match the government-issued photo ID each passenger will present at check-in. If you purchased a disclosed fare (flights disclosed pre purchase) and the tickets were purchased within the past 24-hours, consider using the "Cancel Itinerary" link within your online itinerary (not available on all tickets) or call us to inquire about a cancellation. You'll then need to make a new purchase, but this is a far less costly and complicated alternative to an airline name correction.
Once payment is submitted to the airline, typically about 24-hours after purchase, your airline's name correction policy and fees will apply. We have no control over airline name correction policies or fees.
If it's been more than 24-hours since you've made your purchase, your travel should not be impacted for the following scenarios; however, it really depends upon the itinerary and the airline:
- Used maiden name instead of married name - If travel is domestic, you may be able to present a valid government-issued ID and marriage certificate to pass through security. Please check with your airline and the airport(s) TSA office to confirm.
- Misspelled Name by two letters or less - If travel is domestic, most airlines and the TSA will allow you to board/pass through security. Please check with your airline and the airport(s) TSA office to confirm.
- Hyphenated name merged into single name - Airline booking systems automatically remove hyphens and combine the name. This is not a problem on either domestic or international tickets.
- Forgot to add suffix or middle name - Omitting this information should not impact your ability to pass through security whether on an international or a domestic flight.
For the above issues, contact your airline to confirm.
For all other name issues, contact us and we'll be happy to contact your ticketed airline to inquire about a name correction (when allowed, fees will apply!).
You can rent a car for a maximum of 10 months.
Yes. You can book a rental car reservation with a different pick-up and drop-off location (also known as a "one-way" rental).
The rental car company may charge a "drop-off" fee.
You can rent a car for someone else to drive as long as you enter the driver's full name and age in the "Driver" field during booking. The driver must also meet the following requirements:
- Has a valid driver's license issued in their full name. For international reservations, a valid international driver's license and/or a passport may be required.
- Has a valid credit card with available funds for the refundable security deposit. Most locations also accept debit cards. The amount for the security deposit varies for each rental car company and depends upon car type, rental period, and optional items accepted.
- Meets the minimum age requirements. The driver must be at least 21 years of age (or 24 in some locations). Rentals for drivers aged 18 and older are available in New York and Michigan only.
When you initial the request on our website, you are indicating that the driver accepts all of Rental Cars' Terms and Conditions and that the driver will be denied rental if any of the above criteria are not met.
The rental car company will not check your credit history or review your credit score for Express Deals® reservations.
For all other reservations, the rental car company may perform a credit check to determine credit worthiness at the time of rental. Be sure to read the location specific rental policies and rules during the request process.
For all reservations, the rental company may verify that you have enough funds to cover the security deposit by placing a hold for the total amount of the deposit on the card used to purchase your reservation. If they do authorize your card for the security deposit, they will release the hold when you drop off your car. Any funds held for the security deposit cannot be accessed until after the car is returned.
Express Deals® and Pay Now reservations: We immediately charge the credit card you provided on the website upon booking. You will see amounts to pay at the time of booking on your checkout page.
You can add additional options (insurance, upgrades, gasoline, etc.) at the rental counter based on availability but they are not included in your rental. The rental company will charge you directly for these charges and any applicable taxes, fees and surcharges) when you pick up or drop off your car.
When you choose your rental car company and rate, We will provide a base rental price that is not necessarily final. This price includes an estimate of taxes, fees, and surcharges that may apply to your transaction at the time of reservation. It does not include the Young Renters Fee (drivers under 25), any additional gas, fees, or other surcharges that the rental agency may charge.
If you have any questions about what you've been charged, check your paperwork! We don't know what you may have added after booking your reservation. Any questions concerning optional items accepted at the counter should be directed to the rental company. We charge will appear on your itinerary/receipt which is available in the Check Your Request Status section of our website.
What if I suspect unauthorized charges on my credit card?
In the unlikely event that an unauthorized use of your credit card occurs, immediately notify your credit card issuer. The appropriate 800 number is usually located on the back of the card. It is critical that you contact your credit card issuer directly. They will explain the specific steps required to report suspected fraud.
If you have experienced unauthorized charges from our website, please complete our Fraud Report Form (after reporting the activity to your credit card issuer) so that we can take the necessary steps to prevent further use of the credit card(s) in question.
If you choose to add an optional item to your rental car reservation at the counter, the charge will not be included in your rental. Charges vary by rental car company and additional taxes, fees, and surcharges will also apply.
Some optional items that may be available to add at the counter include:
- Gasoline
- Additional Driver
- Infant/Child Seat
- Navigational Equipment
- Prepaid Toll Passes
- Ski Racks
Fees, applicable taxes and surcharges charged for optional items vary. You will pay them directly to the rental company. Remember they are not included in your rental. Your rental agreement will spell out any charges clearly and you are often required to initial each charge when you pick up your car.
What about my Rental Car when there is a Delayed, Cancelled or Rescheduled Flight:
If you are going to arrive late due to a flight delay, cancellation, or rescheduling, contact your rental car company. Do not contact Us.
Cancelled/Not Rescheduled/Re-routed Flights:
If your flight is cancelled but not rescheduled, or re-routed to another airport, please call our Customer Service Department at the toll-free number listed on your rental ar itinerary. Have your airline name and flight number ready when you call.
Certain restrictions may apply for local renters. Review the rental partner’s policy and rules for more detail.Can I use a debit card as a local renter?
If you are a local renter and you will be using a debit card at the counter, you may need to provide some additional forms of identification, such as a recent utility bill or payment stub. For more specific information, please review your specific location's rental policy. Debit cards are not accepted for some Pay Now reservations. Refer to your checkout page to determine acceptable forms of payment.
Yes. You can add the following optional items when making a reservation:
- Car Seats
- Infant Car Seat: (less than one year and under 20 lbs)
- Toddler Car Seat: (forward facing for children weighing 20-40 pounds up to 40 inches in height)
- Booster Seat: (children weighing 40 to 80 lbs)
- Left-Hand Handicap Control
- Right-Hand Handicap Control
- Ski Rack
- Navigation System Please note:
Please note:
- These are only requests and are not guaranteed.
- Not all options are available for all locations.
- Additional fees may apply. Your rental car company will charge your card at the rental counter for optional items added.
- Contact your car rental company to confirm availability and fees.
We offers a variety of car types including, but not limited to:
- Economy
- Compact
- Mid-Size
- Full-Size
- Luxury
- Mini Van
- Cargo Van (available for select locations)
- Standard Premium
- Convertible SUV (Standard, Mid-Size, and Full-Size)
Can I upgrade my selection?
If upgrades are available for your rental car, you will see them on our website in the section where you view your itinerary. You can access it by checking out the "Check Your Request Status" section on our website. Upgrade charges vary by car type and by rental car company. If upgrade options are not available on our website for your reservation, you can request an upgrade from the rental company directly when picking up at the rental counter.
Upgrading at the Rental Car Counter: The rental partner will determine upgrade charges and you can pay directly to the rental company.
If you purchased Collision Damage Insurance with your original reservation, you will lose it when accepting an upgrade. You will receive an automatic refund for the full amount of the insurance. If you would like to add Collision Damage Insurance to your new upgraded reservation, you will need to pay for it again.
Rental days are calculated on a 24-hour clock. In order to avoid being charged an additional day, you will need to enter the same pick up and drop off time.
Any 24-hour period from the time of pick-up equals a rental "day." For example, if you request a rental car for pick up on Friday at 9:00 am and drop off on Saturday at 9:00 am, this is considered a one day rental. However, if you request a rental car for pick-up on Friday at 9:00 am and drop-off on Saturday at 12:00 pm noon, it is considered a TWO-DAY rental, because rental days are calculated in 24 hour time blocks from time of pick-up.
If you return your car later than the scheduled drop-off date and time you may be charged for additional rental hours or days at the discretion and prevailing rate of your rental car company.
For Pay Now reservations, all major credit cards including American Express, Discover/Novus, Mastercard, and Visa are accepted. Debit cards are not accepted for some Pay Now reservations. Refer to your checkout page to determine whether debit cards are accepted. The card must have enough funds to cover the refundable security deposit.
For all other reservations, we accept all major credit and debit cards. When you are submitting your request, our website will display the payment options that you can use when booking your reservation.
You do not have to present the same card to the rental counter that you entered into our website when making the reservation. You may use a different card at the counter, as long as it is in the primary driver's name. If you plan to use a debit card when picking up your vehicle, you may be required to provide round-trip flight information at the rental counter.
Whether you use a credit card or debit card, you must have enough available funds on the card to cover the refundable security deposit on the vehicle. The amount for the security deposit varies for each rental car company and depends upon car type, rental period and optional items accepted. Some rental partners do not accept prepaid cards.
Can I pay with a debit card or a check card?
Debit cards are not accepted for some Pay Now reservations. Refer to your checkout page to determine what forms of payments are accepted. For all reservations, the card you present at the counter must be in the primary driver's name and an acceptable form of payment for the rental car company.
For Express Deals® reservations:
Rental car companies do not always accept all debit and credit cards. Some rental companies may allow a debit card to be used for the deposit at the rental counter, but may apply additional restrictions. Some of those restrictions could include, but are not limited to:
- Minimum debit card hold requirements for security deposit
- Proof of round trip travel
- Local renter restrictions
- Residency restrictions
- Car class restrictions
- Mileage restrictions
- Geography/Boundary restrictions
- Identity verification like utility bills (not past due) and most recent pay stub matching address on driver’s license
- Proof of insurance
- Additional driver restrictions
During the request process, be sure to indicate what type of card you plan to use for the refundable security deposit required at the rental counter. If you're not sure whether your card is a credit or debit card, your bank can verify that for you. The rental car company may check to see that you have sufficient available funds to cover the refundable security deposit.
Pre-paid or stored value cards will not be accepted for the security deposit, including those showing a Visa or MasterCard logo.
For rental reservations:
Rental companies do not accept all debit and credit cards. Most locations accept debit cards, but some rental partners have different requirements. Some rental companies may allow a debit card to be used for the deposit at the rental counter, but may apply additional restrictions.
Some of those restrictions could include, but are not limited to:
- Minimum debit card hold requirements for security deposit
- Proof of round trip travel
- Local renter restrictions
- Residency restrictions
- Credit checks
- Car class restrictions
- Mileage restrictions
- Geography/Boundary restrictions
- Identity verification (utility bills (not past due) and most recent pay stub matching address on driver’s license)
- Proof of insurance
- Additional driver restrictions
Please view the Acceptable Forms of Payment section of your location's rental policy, which is located on the Important Information section on your Confirmation page.
You should have the following with you when you arrive to pick up your rental car:
1. A valid driver's license. You'll need to present a valid driver's license at the rental counter to prove your identity, verify your date of birth and, if necessary, for a driving record check. For international reservations, you may also be required to present an international driver's permit and/or your passport.
2. Your Rental Car Itinerary/Receipt, which is available on our website. Just visit the homepage and click the Find My Profile. Also, if you purchased Collision Damage Insurance with your rental car reservation, please highlight it on your itinerary and bring it with you, in case they ask you to purchase insurance.
3. A valid major credit card with enough available funds to cover the amount of the refundable security deposit. The amount for the security deposit varies for each rental car company and depends upon car type, rental period, and optional items accepted. Some rental car companies also accept debit cards, but may have additional requirements. Please note that the driver will not be allowed to use a pre-paid/stored value card or leave a cash deposit in lieu of a credit card or debit/check card.
4. For some Pay Now reservations only, the credit card used at booking must be presented at the rental counter for confirmation of the reservation. However, a different credit card in the driver’s name may be used at the counter. The credit card must have enough funds to cover the refundable security deposit.
5. Some rental companies may require proof of insurance coverage. Refer to the rental partner's policy for details.
What if I am a local renter using a debit card?
If you are a local renter and you will be using a debit card at the counter, you may be asked to provide some additional forms of identification, such as a recent utility bill or payment stub. For more specific information, please review your location's specific rental policy. Debit cards are not accepted for some Pay Now reservations. Refer to your checkout page to determine acceptable forms of payment.
What driver information is required?
All drivers will be required to present a valid driver's license in order to pick up a vehicle and each driver's age will be verified at the rental counter. We offers car rentals to drivers between the ages of 21 and 24 years old in select locations. Rentals for drivers between the ages of 18 and 20 are available in New York and Michigan only.
What is the Young Renter Fee?
Rental companies charge renters under the age of 25 a Young Renter Fee. When you use our Pay Now service, Young Renter Fees are not included in your total estimated charges. You will be charged at the counter.
Can I pick up or drop off my rental car early?
- For Pay Later rental car reservations, you can make changes to your reservation on our website before your scheduled pick-up time.
- For Express Deals® and Pay Now reservations: We cannot guarantee that you can pick up your rental car early.
- In most cases, however, if you're just picking your car up a few hours early on your scheduled pick-up date, the rental company will do their best to accommodate you if cars are available.
You can return your rental car early but you will not receive a refund for any unused time.
Please call the rental car partner for any special accommodations.
If you pick up the rental car earlier and still plan to drop it off at the same reserved time, you may have to pay additional charges directly to the rental car company.
You can add a driver to your rental car reservation at the rental counter only, not on website
There may be a charge for each additional driver which will be disclosed at the rental counter, and payable to the rental car company.
Along with the additional driver, the primary driver on the reservation must arrive at the counter to pick up the car and add the additional driver to the rental agreement.
We are unable to add a driver to your rental reservation or change the name of the primary driver originally entered on our website.
We act as a facilitator in your reservation of a car with the rental car supplier. In connection with facilitating your rental car transaction, the charge to your method of payment will include a charge for Taxes and Fees (an amount that will always be disclosed to you before you elect to proceed). This charge includes an amount to recover the amount we pay on your behalf to the rental car supplier in connection with your reservation for taxes, fees and surcharges owed by the rental car supplier including, without limitation, sales and use tax, excise tax, value added tax, airport or facility taxes, surcharges or fees and/or other similar taxes, surcharges or fees. The amount of this charge is intended by us to be sufficient to cover the amount we may be required to pay on your behalf to a rental car supplier, and may be greater or less than the amount we actually pay the rental car supplier in connection with your reservation for taxes, fees and surcharges. The balance of the charge for Taxes and Fees is a fee which we retain as part of the compensation for our facilitation services and to cover the costs of your reservation, including, for example, customer service costs and additional fees. The charge for Taxes and Fees varies based on a number of factors, including, without limitation, the amount you pay to us and the location at which you will pick-up your car from the rental car supplier.
We are not the vendor collecting and remitting taxes to the applicable taxing authorities in respect of the rental car. The rental car companies, as vendors,collect all applicable taxes from us and we pay over such amounts directly to the vendors on your behalf. We are not a co-vendor associated with the vendor with whom we reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes for the car rentals vary greatly by location and are determined by the rental car company.
We offers car rentals to drivers between the ages of 21 and 24 years old in select locations. Rentals for drivers between the ages of 18 and 20 are available in New York and Michigan only. Enter the details of your trip and we'll tell you if we can fulfill your request.
Rental companies charge renters under the age of 25 a Young Renter Fee. These fees typically start at $20 USD per day and can be as much as $50 USD per day for high cost locations or more desirable car types. So a rental car that normally costs $30 USD per day could cost a younger driver at least $50 USD per day.
- All drivers must present a valid driver's license to pick up a vehicle and each driver's age will be verified.
- If the driver's age was misrepresented during the offer process, the driver will be subject to underage fees at the rental counter or denied rental. We are not responsible for rental car cancellations due to age misrepresentation.
Collision Damage Protection is an optional coverage plan you can purchase on our website during the reservation process or, in some cases, after the reservation is confirmed. Collision Damage Protection provides primary coverage if your rental vehicle is stolen or damaged due to collision, vandalism, and more—so you can worry less about using your personal insurance. We've partnered with Allianz Global Assistance to provide a solution that can save you time and money at the car rental counter.
Please remember, while payment may not be required for your rental car reservation until you pick up the vehicle, Collision Damage Protection is charged immediately to your credit card when it is selected at booking or added to an existing reservation.
Your car rental also cannot exceed 45 consecutive days to be eligible for Collision Damage Protection. Exotic and specialty vehicles (e.g. vans, campers, trailers, motorcycles, RV's, etc.), are not covered.
To view and print your itinerary:
- Go to our website
- Log into your account and select My Profile
- If a different/incorrect email address was entered on the reservation, contact us
Here you will be able to view, print, or email your itinerary.
For Retail Rental Car reservations, you can make changes to your reservation on our website, if it is before your scheduled pick-up time.
For Express Deals, and Pay Now reservations, there is not guarantee that you can pick up your rental car early. In most cases, however, if you're just picking your car up a few hours early on your scheduled pick-up date, the rental company will do their best to accommodate you if cars are available. You can return your rental car early; however, you will not receive a refund for any unused time. Please call the rental car partner for needed accommodation.
Please Note: If you pick up the rental car earlier and still plan to drop it off at the same reserved time, you may incur additional charges directly from and payable to the rental car company.
Can I change my car reservation?
For our Retail service, changes can be made prior to your pick-up time.
Pay Now reservations have restrictions around making changes. Refer to your checkout page prior to purchase to determine if changes are allowed.
Please visit the My Profile section on the home page to see what options are available specific to your rental car booking. Details can be found within the Important Information section of your itinerary.
Can I cancel my rental car reservation?
If you have already reserved a rental car, you can view the policy specific to your booking by visiting the Find My Profile section of our Web site. Details can be found within the Important Information section of your itinerary.
Can I extend my reservation?
Once you pick up your car, you will be dealing directly with the rental car company. Your rental agreement will state the hourly and daily rates that will apply if you choose to extend your rental. Please note, the extra time will be charged to you by the partner at the prevailing retail rate.
We cannot extend your Express Deals® rental because our rental car partners choose whether to accept your offer based on the exact combination of pick-up date, drop-off date, car type and location you select while on our website. We know our no changes and no refunds policy is strict, but it's the agreement that keeps this great service available and the reason the major car rental companies allow you to save so much money with us.
Express Deals or any reservations where the full itinerary is not disclosed prior to purchase are non-refundable and non-changeable. For our Retail service, the location specific rental policies and rules will be displayed during the request process.
Pay Now reservations have restrictions around cancellations and the policy can vary depending on your specific reservation. Refer to your checkout page prior to purchase to determine if cancellations are allowed.
When I cancel my rental car reservation, can I also cancel my Collision Damage Coverage?
Cancellations with 100% refund will be permitted for Collision Damage Insurance up until your scheduled pick up time. If you choose to cancel your reservation, a cancellation will be processed for both your rental car reservation and the insurance. If you still need a rental car, you may go back online to place a new request.
Check-in times are listed on your reservation confirmation. The option to check in early or late is dependent on the hotel's policies and availability. You may contact your hotel directly to inquire about early or late check-in.
Please keep in mind that while most reservations are guaranteed for late arrival, failure to arrive on the first day of your reservation (before midnight hotel time on your check-in date) may prompt the hotel to cancel your reservation if you have a multiple night reservation. Contact your hotel to let them know you will check-in late.
You will find your hotel’s contact information on your itinerary. You can find your itinerary by going to My profile on the website.
You will need the following when checking in to the hotel:
- Government-issued photo identification such as driver's license or passport. Other valid photo ID may be acceptable depending on the hotel.
- Hotel confirmation number, which can be found on your itinerary. You can find your itinerary by going to My Profile on the homepage.
- Valid credit card to guarantee the reservation and for incidental charges or fees that may be incurred during your hotel stay. These charges may be mandatory such as resort fees or optional as in parking, phone calls or minibar charges which are not included in your price per night. If you do not have a credit card, some properties may allow you to leave a cash deposit for incidentals. If you plan to leave a cash deposit, please call your confirmed hotel to determine if they allow it and what the required amount is.
You must be at least 21 years old to book a hotel through our website.
For Pay When You Stay Retail hotel reservations, we do not charge your credit card but instead pass your credit card information along to the hotel in order to secure your reservation. For those reservations, the hotel will charge your card in local currency for the room rate and for taxes. Some hotels, consisting mostly of hotels outside of the United States, charge a tax inclusive rate that includes your room rate and taxes. If the hotel you select is charging a tax inclusive rate, it will be indicated on your contract page prior to finalizing your reservation.
For other hotel reservations, we will charge your credit card directly in the currency you selected. You will be informed on our website whether we are charging you directly or are passing your credit card information to the hotel to secure your reservation. In connection with facilitating your hotel transaction when we charge your card, the charge to your payment method will include a charge for Taxes and Service Fees. This charge includes an estimated or anticipated amount to recover the amount we pay to the hotel in connection with your reservation for taxes owed by the hotel including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel. The amount paid to the hotel in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Service Fees is a fee we retain as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount we pay the hotel and the location of the hotel where you will be staying, and may include profit that we retain.
Except as described below, we are not the vendor collecting and remitting taxes to the applicable taxing authorities. Our hotel suppliers, as vendors, include all applicable taxes in the amount billed to us and we pay over such amounts directly to the vendors. We are not a co-vendor associated with the vendor with whom we book or reserve our customer's travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving hotels located within certain jurisdictions, the charge to your debit or credit card for Taxes and Service Fees includes a payment of tax that we are required to collect and remit to the jurisdiction for tax owed on amounts we retain as compensation for our services.
Depending on the property you stay at you may also be charged (i) certain mandatory hotel specific service fees, for example, resort fees (which typically apply to resort type destinations and, if applicable, may range from 10 to 40 USD or its equivalent per day), energy surcharges, newspaper delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or (ii) certain optional incidental fees, for example, parking charges, minibar charges, phone calls, room service and movie rentals, etc. These charges, if applicable, will be payable by you to the hotel directly in local currency at checkout. When you check in, a credit card or, in the hotel's discretion, a debit card will be required to secure these charges and fees that you may incur during your stay. Please contact the hotel directly as to whether and which charges or service fees apply.
Please note that we are unable to facilitate a rebate of Canadian Goods and Services Tax ("GST") for customers booking Canadian hotel accommodations utilizing our services.
Tax Exemptions
We do not provide the option to purchase travel that is tax exempt and our partners cannot deduct the taxes from purchases made through our website.
Same-day reservations are available in most areas, for most of our hotels.
Please keep a few things in mind when requesting a same-day check-in:
- Availability may be limited
- When booking a reservation for immediate check-in after midnight, enter yesterday's date into the check-in date field
What are Pricebreakers®?
- Pricebreakers® are exclusive deals that will allow you to save up to 60% off the listed price.
- We’ll disclose 3 different hotels and you will get one of the 3 hotels mentioned.
- Pricebreakers® are non-refundable.
How does it work?
- We group 3 hotels under one low price and we’ll reveal your hotel right after you book. You will be confirmed at one of the 3 hotels shown.
- The hotels that are grouped in our Pricebreakers® are based on the following criteria: zone/area, star rating and certain amenities.
- Keep in mind that our Pricebreakers® deals are based on availability. Select the Pricebreakers® tab on our website to determine if we find a deal that matches your search.
Special requests are at the discretion of the hotel and subject to availability. Keep in mind that if available, there may be an extra charge payable directly to the hotel.
Your ability to select bed types in advance depends on the type of booking:
If you booked an Express Deals® – our deal in which the full itinerary is revealed only after you book – the bedding type may be selected at time of booking.
All other hotel bookings (excluding Express Deals®), will present the bed type for you to select when making the reservation. Rooms booked on our website are guaranteed to accommodate the maximum occupancy shown on your itinerary page. Special needs including smoking preference cannot be guaranteed, but can be requested through your hotel after your reservation is confirmed
Throughout your booking experience, there are many opportunities to review your hotel's amenities. Be sure to confirm that your hotel satisfies your needs prior to confirming your reservation. If you have any questions about the amenities, please contact your hotel directly.
Special requests are at the discretion of our partner and are not guaranteed. Just a heads up that if available, there may be an extra charge payable directly to the property.
If you need specific bedding or have other special requests (including preferences for smoking or non-smoking rooms), you can submit a special request on our website. Here’s how:
- Log in toMy Profile if you have our account, or select My Profile in our website.
- Once the trip is located, click on Booking history and scroll down to the Manage section within the reservation page.
- Select the self-service link to Submit a special request and enter your request. If you’re satisfied with your selection, click Submit Request.
- The next page will indicate that your request has been successfully submitted.
We’ll pass your request to our partner for accommodation. We highly recommend contacting the hotel before arrival to confirm your request as each property has its policy on limitations, availability, and costs.
The partner’s phone number is listed on your itinerary page.
To view and print your itinerary:
- Go to our website
- Log into your account and select My profile in your account.
- If a different/incorrect email address was entered on the reservation, contact us
Here you will be able to view, print, or email your itinerary.
VIP! Unlock epic savings, travel perks, and more when you become a VIP.
Airline/Hotel/Rental Car Rewards programs
Because our reservations are already deeply discounted, our products cannot be purchased using points, miles or rewards.
What is Travel Insurance and how do I get it?
Just like you have car and homeowners insurance to protect your investments, Allianz Trip Protection can keep your travel budget safe from unexpected travel mishaps and emergencies—giving you peace of mind before and during your trip entire trip. Plans can include trip cancellation and interruption protection, emergency medical benefits, lost or damaged baggage protection, 24-hour live assistance, and more.
Buying travel insurance is easy. If you have not yet booked your trip, simply select travel insurance when you see the offer while finalizing your trip purchase. It’s often the most affordable way to protect your trip.
Visit our Allianz Global Assistance partner page for more information.
How do I make a Travel Insurance claim?
If you are cancelling your trip, be sure to contact us first to inform them of your cancellation.
In order to file a claim, please contact Allianz Global Assistance by any one of the following ways:
By phone: Toll free at: 1 (888) 769-6105
By mail: Allianz Global Assistance P.O. Box 71533 Richmond, VA 23286-4684
By email: customerservice@allianzassistance.com Claims should be submitted within 90 days of incurring the covered loss. The majority of claims will be processed within 30 days after the all supporting documentation is received.
Our coupons provide instant discounts on regular and Express Deals® hotel purchases.
How do I get my discount?
- Enter your Promo Code at checkout
- Click "apply" and your discount will instantly be deducted from the total charge
Each hotel coupon is a single use coupon and cannot be redeemed for cash value. Our coupons cannot be combined, are subject to availability and must be used within the specified validity dates. Coupons are like real dollars, if the coupon is lost it cannot be replaced. Please review the rules and restrictions that apply to your coupon. Our profile is not required to redeem your coupon.
